After-sale service
  • Official website purchase
    If you want to buy or return products from the official website, you can get help from your personal center. You can also contact Yilong service phone 0755-2348 7006.
  • Non official network purchase
    Please contact your purchase platform for non official website purchase products. If you need maintenance service, please contact Yilong service phone 0755-2348 7006. 0755-2348 7006 contact us.
Hot topic / Service
Common problem / FAQ
  • 2015 - 04 - 02
    Enter EL official website - select registration - fill in the registration of mobile phone - fill in the received SMS verification code - set the password (password length 6-16, numbers, letters, characters contain at least two), complete the registration.Note: Only one account can be registered for a mobile number
  • 2014 - 11 - 08
    On the registration page, fill in a valid e-mail, picture verification code, login password, confirm the password and click "confirm". The e-mail will receive a verification email, and log in to the e-mail account for registration verification.
  • 2014 - 11 - 15
    Mall supports mobile phone number and e-mail registration in two forms.
  • 2014 - 11 - 15
    Dear refueling:The invitation code is a kind of priority purchase qualification that is added to refueling. It mainly has the following features:1. Enjoy the right of first refusal to purchase the designated product;2. The invitation code can be queried at the personal center of the official website of the plus-one mobile phone;3. Applicable platforms: One plus mobile phone official website www.elongobile.com.
  • 2014 - 11 - 15
    After the item is added into the shopping cart, the order is not submitted in time, resulting in the item being purchased by other users. Therefore, the settlement will prompt no goods. It is recommended to add the item to the shopping cart and submit the order in time.
  • 2014 - 11 - 15
    Mall does not need to manually confirm receipt on the Internet, we will confirm the goods receipt status based on the status of the logistics information.
  • 2018 - 03 - 28
    EL member APP adds new services, professional search, 9 common functions integration, personalized service push, anytime, anywhere for you! Good service, don't wait!
  • 2015 - 06 - 05
    First, the mobile phone purchase method:Mobile phone details page = go to / buy now = select style = "choose capacity =" select the standard = "choice accessory / select suit =" buy immediately = "go to the settlement =" fill in the information = "submit order =" to complete the payment;Second, accessories purchase methods:1, select "add to shopping cart":Accessories details page = Add to shopping cart = "My shopping cart =" Fill in the information = "Submit order = "Complete payment;2, mobile phone with suit / accessories to buy:In the spot purchase process, select the accessory kit to purchase.
Customer service telephone: 0755-2348 7006
Monday to Sunday, 9:00 - 22:00 
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Mailbox: kenxinda@kenxinda.com
 
2018-2021 Shenzhen Yilong Communication Technology Co., Ltd.
Contact information: 4001-666-888
Mailbox: kenxinda@kenxinda.com
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