Hot issues
2018 - 03 - 29
15 days return service instructions

The 15-day return service refers to the performance failures listed in the State-issued "Mobile Phone Product Performance Failure Table" within 15 days from the time of the receipt of the goods on the following day. Consumers can enjoy the return service and need to ensure the mobile phone. No one is damaged, the appearance is good, the screen, back cover without any scratches, while the return machine must ensure that the host, accessories, insurance cards, invoices, packaging and other intact (if the invoice is lost, deduct the corresponding tax point); The price paid by the consumer is returned within 7 days from the date of receipt of the returned merchandise.


Mobile phone product performance failure table
Name
Performance failure
Phone bodyThe main function of the mobile phone manual is invalid
No screen display / typo / missed screen
Can't start up, can't login or communicate properly
No ringing
Dialing error
Abnormal shutdown
Bad SIM card contact
Key control failure
No sound, one-way silence, or abnormal volume
Case cracks due to structural or material factors
Charger

does not work or is not working properly, use the specified charger can not be charged

After the battery is charged, the mobile phone still cannot work normally. 

Battery The judgment is based on the battery capacity is not less than 80%.
Data line does not work
External wired headset  can't send normally



2018 - 03 - 29
30 day replacement service description

The 0-day exchange service refers to the performance failures listed by the State's "Mobile Phone Product Performance Failure Table" that the machine host has within 30 days of the receipt of the goods and can enjoy the replacement service. After the change, the new machine's three packs of time to recalculate, enjoy 15 days performance failure returns, 30 days performance failure replacement, one year warranty, warranty period from the user's receipt of the new machine from the time of the next day and counted.


Mobile phone product performance failure table
name
Performance failure
Phone bodyFailure of listed functions
No screen display / typo / missed screen
Can't start up, can't login or communicate properly
No ringing
Dialing error
Abnormal shutdown
Bad SIM card contact
Key control failure
No sound, one-way silence, or abnormal volume
Case cracks due to structural or material factors
chargerDoes not work or does not work properly, use the specified charger can not be charged
battery

After charging, the mobile phone still cannot work normally. The judgment is based on the battery capacity is not less than 80%.


Data lineCan not work normally
External wired headsetCan't send messages properly

Note: Repair Please provide the mobile phone warranty card and valid purchase invoice included in the purchase.










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